Service Desk and Warranty Management Software
Streamlined management of service calls, field service staff, and warranty support.
Khameleon lets you respond to customers quickly and efficiently by giving your team the tools they need to manage ongoing contact. It's a lot more profitable to keep a good customer than to find a new one while making constant improvements to service levels and upping customer satisfaction. Khameleon Service Desk and Warranty Management software helps you do just that.
With Khameleon's Warranty Management Software in place, your call center can manage all sorts of service requests, including product and service sales, customer calls for on-site service, account status inquiries, and requests for product returns, repairs, and replacements. You define the rules that route the requests to the right employees or business partners.
Because it's Internet based, Khameleon applications manage multi-site and multi-channel call center and field service operations. The Service Desk application comes configured for use by your internal customer support center, but others can use it easily too, including your customers and partners, and even your internal IT help desk.
Khameleon Service Desk and Warranty Management Software applications contain scheduling and workload leveling functionality to assist in assigning the right field engineers to customer sites. They track and monitor service incidents from the first call on through to completion. Your team can track symptoms and causes and use an online knowledge base to speed problem resolution. They can also attach an unlimited number of notes and documents to customer files.
Proactive account managers keep an eye on each customer, watching contract revenue, billing and receivables, the number and types of service incidents, and warranty expiration dates. Khameleon's Service Workbench and analytical reports deliver all that information and more.
Khameleon's Service Desk and Warranty Management software keeps tabs on all your service contracts - whether they are ongoing maintenance agreements or use ad-hoc time and material terms-and automates revenue forecasts, billing, and revenue recognition.
Khameleon's post-sales support and Warranty Management software has the functionality to take care of the details as you sell to and support customers over the long term. Functionality is deployed in the Service Desk module.
To learn more about how customers use Khameleon's Service Desk and Warranty Management Software or about Khameleon's project management, project accounting, and other project-centric solutions, talk to one of our project experts at 800-655-6598.