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Pivot Interiors
Headquarters: San Jose, 3 Bay Area sales locations and one warehouse
Employees: 150
Founded: 1973

Ken Baugh has been the President of Pivot Interiors since his father turned over the reins of the business in 1997. Today the company is one of the largest office furniture dealership in the San Francisco Bay Area, with clients ranging from small businesses to the well-known high-tech giants.

Pivot Interiors has relied on Khameleon to integrate all project and labor accounting and job costing in a single system since 2001. Prior to that time, the company used several standalone systems, including spreadsheets.

Ken describes Khameleon as a very robust database engine with a lot of power and flexibility. He believes the system's flexibility in reporting-that they can slice and dice information any way they want-has boosted managers' productivity and improved the understanding of the financial side of the business. Routine reports detail project progress and forecast completion. Cost accounting makes it possible to see actual and projected profitability in time to take action.

"Because managers get regular reports, they can manage labor resources better and allocate time more efficiently," Ken said. The system also helps Pivot Interiors "zero in on problem areas" so they can focus resources to close out projects, reduce work in process, and bill for completed projects.

Pivot Interiors implemented Khameleon's system via hosted services, a decision Ken is glad he made. "The model works very well for us. We just connect in and access the system. We don't have to maintain hardware or worry about upgrades or backup issues." Ken also relies on Khameleon for his technical support needs. While he was a little worried about performance and availability at first, after extensive experience he reports that system response is fast and system availability has been excellent. He encourages prospective Khameleon users to consider it.